Updated on January, 2026

This Privacy Policy (“Privacy Policy”) is subject to the terms of use of the website [vertev.in] (hereinafter referred to as the “Website”) and the mobile application (hereinafter referred to as the “Application”). This policy comes into effect from the date and time a user (hereinafter referred to as the “User”) registers with Vertev Mobility Private Limited (hereinafter referred to as “Vertev Mobility”, “We”, “Us”, or “Our”) and accepts the Terms of Use laid out therein.

By using the Website/Application or its services, the User consents to the collection, storage, and use of personal information provided (including any updates made by the User) for any of the services that Vertev Mobility offers.

This Privacy Policy explains how Vertev Mobility collects, processes, uses, shares, and protects information provided by you in connection with Vertev Mobility’s services (collectively referred to as the “Services”), and how you can access, update, and control the use of your information.

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1. Collection of Personal Information 

In the course of providing the Services, Vertev Mobility may collect the following information:

a) Personal Information

• Full name

• Password

• Email address

• Phone number

• ZIP / Postal Code

• Address provided during account registration

• Location data while using or riding Vertev vehicles

b) Technical & Usage Information

We may automatically collect technical information about your device and system when you access Vertev Mobility services, including but not limited to:

• Internet Protocol (IP) address

• Mobile device manufacturer and model

• Mobile operating system

• Geographic location

• Preferred language and country

• Browser type

• SMS/text message data (only upon device permission)

We may also collect information about your activity on the Website/Application, including account usage and interaction patterns. This information may be combined with personal data already collected.

c) Communication Data

• Communications between you and Vertev Mobility, including emails, calls, or in-app messages.

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2. Storage of Information and Content

• Vertev Mobility securely stores protected and usage information in its databases using industry-standard security measures such as encryption. However, no electronic transmission or storage method is 100% secure, and absolute security cannot be guaranteed.

• The User is responsible for maintaining the confidentiality of account credentials. Vertev Mobility shall not be liable for unauthorized access resulting from User negligence or improper use of information.

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3. Use of Your Information

Vertev Mobility may use collected information to:

• Provide personalized services and user experience

• Improve products, services, content, and marketing efforts

• Analyze usage patterns and traffic

• Customize website/app layout and functionality

To enhance personalization, Vertev Mobility may use cookies and track IP address and location data. Such data helps in:

• Delivering requested web pages

• Customizing content based on user preferences

• Measuring traffic and performance

Personal or sensitive information will not be shared with third parties without prior consent, except where permitted by law. General, non-identifiable data may be shared with external parties.

Vertev Mobility may use cookies, device identifiers, log files, and analytics data to:

• Remember user preferences

• Provide customized content and advertising

• Monitor service performance

• Diagnose technical issues

• Improve overall service quality

Third-party analytics tools may be used to understand usage trends. The collected data is aggregated and anonymized and cannot identify individual users.

Customer service interactions may be monitored or recorded for quality and training purposes.

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4. Sharing of Information

Vertev Mobility may share information in the following cases:

• With affiliates or group companies to improve services and user experience

• With third-party service providers strictly for service delivery, under confidentiality obligations

• With anonymized or aggregated data for research or analysis

Sensitive Personal Information may be shared without prior consent only when:

1. Required by law, court order, or government authority

2. Shared internally with group companies or employees for processing services

3. Necessary to protect Vertev’s property, rights, employees, or partners

4. Required to deliver services through employees, vendors, or contractors

5. In case of merger, acquisition, asset transfer, or bankruptcy

6. For market research, data analysis, product improvement, or service enhancement

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6. Social Media Features and Widgets

The Website/Application may include social media features such as “Like”, “Share”, or similar widgets. These features may collect your IP address, profile photo, and page interaction data and may use cookies to function correctly.

Such features are governed by the privacy policies of the respective third-party platforms.

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7. Changes to This Privacy Policy

Vertev Mobility reserves the right to modify or update this Privacy Policy from time to time. Any changes will be effective upon posting. Use of user information will always comply with the Privacy Policy applicable at the time the information was collected.