1. General Terms

1.1 Eligibility: To rent an EV bike from Vertev Mobility, you must be at least 18 years old and possess a valid government-issued ID and a valid driving license.

1.2 Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out under your account.

1.3 Usage Restrictions: You agree not to use the vehicle for any illegal activities, racing, stunts, or actions that may cause damage to the vehicle, yourself, or others.

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2. Booking and Rental Terms

2.1 Rental Period: The rental period begins when the EV bike is handed over to you and ends once it is returned to Vertev Mobility.

2.2 Payment: Rental charges must be paid in full prior to vehicle handover.

2.3 Security Deposit: A refundable security deposit is mandatory for all bookings and will be refunded as per the terms outlined below.

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3. Refund Policy

3.1 Security Deposit Refund:
a) The security deposit will be refunded within 7 working days after the vehicle is returned, subject to satisfactory inspection by Vertev Mobility.
b) Any damages, missing accessories, penalties, or delays in return may result in deductions from the security deposit.

3.2 Non-Refundable Charges:
a) Rental charges are strictly non-refundable, including early returns or unused rental duration.
b) Charges for additional services or accessories (including helmets, chargers, or add-ons) are non-refundable.

3.3 Cancellation Policy:
a) If a booking is cancelled before the scheduled pickup time, only the security deposit will be refunded.
b) Rental charges paid at the time of booking will not be refunded under any circumstances.

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4. Damages and Penalties

4.1 Vehicle Inspection: The EV bike will be inspected before handover and after return. Any damage identified during the return inspection will be charged to the renter.

4.2 Late Returns: Late return fees will apply if the vehicle is not returned within the agreed rental period.

4.3 Traffic Violations: The renter is solely responsible for any traffic violations, fines, penalties, or legal consequences incurred during the rental period.

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5. Liability and Insurance

5.1 Vertev Mobility provides basic third-party liability insurance as required under applicable law.

5.2 The renter is responsible for any damage, theft, or loss not covered under the insurance policy.

5.3 Vertev Mobility shall not be liable for personal injuries, accidents, or third-party damages occurring during the rental period.

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6. Privacy Policy

6.1 Data Collection: Vertev Mobility collects personal information such as name, contact details, and driving license information for identity verification and booking purposes.

6.2 Data Usage: User data is used strictly for service delivery and operational purposes and will not be shared with third parties without consent, except where required by law.

6.3 Security: Vertev Mobility implements industry-standard measures to protect user data from unauthorized access.

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7. Termination of Services

7.1 Vertev Mobility reserves the right to suspend or terminate access to its services without prior notice if the user violates these terms, misuses the vehicle, or engages in unlawful activity.

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8. Governing Law and Dispute Resolution

8.1 These terms shall be governed by and interpreted in accordance with the laws of India.

8.2 Any disputes arising from the use of Vertev Mobility services shall be subject to the exclusive jurisdiction of the courts of Bihar.

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9. Contact Us

9.1 For any questions related to refunds, rentals, or policies, users may contact Vertev Mobility through the contact details provided on the official website.